Calls from 888-785-2471: What You Need to Know

In today’s world, receiving unexpected phone calls can be unsettling, especially when they pertain to your health. One such number that often raises questions is 888-785-2471. This article aims to shed light on the purpose of calls from this number and provide guidance on how to handle them.

Who Is eviCore healthcare?

eviCore healthcare is a company that collaborates with various health insurance providers to manage prior authorizations for specific medical procedures. Their role is to ensure that requested services meet the necessary medical criteria before approval. This process helps in maintaining the quality and cost-effectiveness of healthcare services.

Why Might You Receive a Call from 888-785-2471?

If you’ve received a call from 888-785-2471, it’s likely related to a medical service your doctor has requested on your behalf. Common reasons include:

• Authorization Approvals: Informing you that a requested medical procedure, such as an MRI or CT scan, has been approved.
• Additional Information Requests: Seeking more details to process a pending authorization.
• Notification of Denials: Communicating that a requested service hasn’t met the necessary criteria for approval.

Is the Call Legitimate?

While many individuals have reported receiving genuine calls from eviCore healthcare via this number, it’s essential to remain cautious. Here are steps to verify the legitimacy of the call:

1. Check for Voicemail: Legitimate callers often leave a detailed voicemail specifying the purpose of their call.
2. Contact Your Insurance Provider: Before returning the call, reach out to your health insurance company using the number on your insurance card to confirm that eviCore healthcare is managing authorizations on their behalf.
3. Avoid Sharing Personal Information Immediately: Until you’ve verified the caller’s identity, refrain from sharing sensitive personal or medical information.

How Did They Obtain Your Contact Information?

You might wonder how eviCore healthcare acquired your phone number. Typically, when your doctor requests authorization for a procedure, they provide your contact details to the authorization company to facilitate communication. As eviCore healthcare explains:

“As part of your coverage, MRIs, CTs, and PET scans must be reviewed by our radiology specialists prior to the service being provided. Your doctor’s office contacted us about your scan and gave us your phone number.”

What Should You Do If You Miss the Call?

If you miss a call from 888-785-2471 and suspect it’s related to a medical authorization:

1. Listen to Any Voicemails: They may provide specific instructions or information about the next steps.
2. Contact Your Doctor’s Office: They can confirm if they’ve initiated a request that would involve eviCore healthcare.
3. Reach Out to Your Insurance Provider: They can provide details about any pending authorizations and the involvement of third-party companies like eviCore healthcare.

Conclusion

Receiving a call from 888-785-2471 is often a routine part of the medical authorization process managed by eviCore healthcare. However, it’s crucial to verify the legitimacy of such calls to protect your personal information. Always consult directly with your healthcare provider or insurance company if you have any doubts or concerns.

Frequently Asked Questions

1. Why did I receive a call from 888-785-2471?
   • This number belongs to eviCore healthcare, a company that manages medical service authorizations on behalf of insurance providers. The call likely pertains to a medical procedure your doctor has requested.
2. Is it safe to provide my personal information to callers from this number?
   • Before sharing any personal details, verify the call’s legitimacy by contacting your insurance provider or doctor’s office directly.
3. What should I do if I missed a call from 888-785-2471?
   • Check for any voicemails left by the caller. Additionally, reach out to your healthcare provider or insurance company to inquire about any pending authorizations.
4. Can I return the call to 888-785-2471?
   • It’s advisable to first confirm the legitimacy of the call through your insurance provider before returning the call.
5. How did eviCore healthcare get my phone number?
   • Your doctor’s office likely provided your contact information to eviCore healthcare when requesting authorization for a medical procedure.
6. What types of procedures require authorization from eviCore healthcare?
   • Procedures like MRIs, CT scans, and PET scans often require prior authorization to ensure they meet medical necessity criteria.